This course provides a comprehensive introduction to Root Cause Analysis, equipping participants with the skills to identify, analyze, and resolve underlying issues within QA processes. Through a structured curriculum, learners will first grasp the fundamental principles of RCA and its significance in quality assurance. They will then progress to differentiate between symptoms and root causes, mastering techniques to focus on true problem origins. Practical application is emphasized through learning various RCA tools like the 5 Whys and Fishbone Diagrams, alongside data collection and team-based analysis strategies, culminating in effective documentation and communication of findings to stakeholders.